Privacy Policy

Callzy collects and handles personal information to operate its AI receptionist service, deliver lead summaries, manage customer accounts, and support billing and security.

What We Collect

• Information shared during calls, including caller name, callback number, suburb, job details, and urgency.
• Call metadata such as date, time, status, source number, and destination number.
• Call summaries and transcripts where generated or used as part of providing the service.
• Business and account details, including business name, owner name, mobile number, service area, billing email, website, and login credentials.
• Billing and transaction information needed to manage subscriptions and payments.
• Website usage, analytics, and advertising event data such as page visits, demo plays, support clicks, and checkout activity.

How We Use Information

• To answer missed calls, capture lead details, and send those details to the subscribing tradie.
• To set up and manage customer accounts, subscriptions, and support requests.
• To monitor reliability, prevent misuse, investigate issues, and improve service quality.
• To measure website performance, ad performance, and conversion activity.

Disclosure Of Information

Callzy may disclose personal information to third-party service providers used for hosting, communications, AI processing, payments, analytics, advertising, professional advice, compliance, fraud prevention, and other business operations reasonably required to run the service.

Overseas Processing

Personal information may be stored or processed by service providers in Australia or overseas where that is reasonably necessary to operate the service.

Security And Retention

Callzy takes reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Information is kept for as long as reasonably necessary for service delivery, billing, support, security, legal compliance, and record-keeping.

Access, Correction, And Deletion

You can request access to, correction of, or deletion of personal information held by Callzy by contacting us. We may need to verify identity before actioning a request.

Website Analytics And Advertising

Callzy may use cookies and similar technologies to understand site usage and ad performance. These tools may record activity such as page views, demo plays, support clicks, checkout starts, and completed signups.

Complaints And Contact

For privacy questions, access requests, correction requests, deletion requests, or complaints, contact hello@callzy.app.

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